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Products
1. Are the toys of high quality and safe to use?
All of our products are made from carefully selected quality materials, with an emphasis on comfort, safety, and skin compatibility.
We make sure to work with high-quality raw materials that are pleasant to the touch, do not cause irritation, and are well-maintained even after prolonged use.
Before each shipment, each product undergoes testing to ensure that it meets the standards that we ourselves would expect to receive.
2. Are the toys suitable for reuse?
Yes, most of the products on the site are suitable for reuse as long as they are cleaned and maintained properly, which maintains hygiene and safety over time.
3. How can the toys be cleaned and maintained?
Wash immediately after use with lukewarm water with mild soap or a dedicated detergent, dry thoroughly, store in a dry, shaded place, and for rechargeable products, be sure to charge according to the instructions.
4. What are the products made of and are they hypoallergenic?
Most products are made of high-quality medical-grade silicone, ABS, or TPE. These materials are pleasant to the touch and suitable for most skin types. If you have a unique sensitivity, it is recommended to check the ingredients on the product page and contact us before purchasing.
5. What lubricant is recommended to use?
In most cases, water-based lubricants are used rather than oil-based materials.
Avoid silicone-based gels for silicone toys. This preserves the product and ensures a safe experience.
6. Are the products water resistant?
All product details can be found on any product page you choose. It will explicitly state whether the product is waterproof.
7. What is the noise level?
Our models are quiet and discreet,
We know how important it is to maintain silence in your personal moments, so we made sure to choose products with especially quiet motors.
8. What happens if the product arrives defective?
Attach a photo/short video to the service email within 7 days of receipt,
And we will guide you to a quick solution, replacement or refund according to the refund policy.
9. How do I choose a size/model that suits me?
Most of our models are flexible and designed to comfortably fit a wide range of sizes. The high-quality materials from which they are made ensure a personalized and comfortable fit.
Additionally, each product page includes precise measurements and a detailed explanation to help you choose the model that best suits your preferences and comfort.
Orders
1. What payment methods do you accept?
These are the payment methods we accept:
• All types of credit cards
• Google Pay
• Apple Pay
• Bit
By contacting customer service, you can also pay using:
• Bank transfer
2. Is purchasing on the site secure?
definitely.
The site is secure and meets the strictest security standards using PCI technology and SSL encryption.
Payment processes and credit card clearing are carried out through an external company, so all credit information is not exposed and is not stored in the systems.
3. How do I receive my order?
After ordering, you will receive updates from us at every stage.
When did the package leave, where is it at any given moment, and when will it arrive?
The shipment will wait for pickup at the point closest to you.
4. How do I cancel or change an order?
You can cancel/update your order within 24 hours of ordering. Once your order has been shipped, it cannot be changed, but we will always try to help with the shipping company.
5. I did not receive a confirmation email/tracking number, what should I do?
Check “Spam/Promotions.” If not, write to us with your full name and phone number and we will send you a new confirmation.
6. I entered the wrong address/phone number – can I correct it?
Yes, if the order is still being processed. Contact us immediately after placing the order so we can update you before shipping.
7. Will I receive an invoice/receipt?
Yes. A payment document is sent by email after the order is confirmed.
Deliveries
1. What are the shipping times?
Express delivery within 9 to 20 business days
Shipping is completely discreet and arrives in a sealed box with no indication of the contents.
2. What is discreet shipping?
The package will arrive in simple and discreet packaging.
No logos, no clues, and no one can know what's inside.
3. Where will the shipment arrive?
Delivery to a collection point
A pickup point is a business or locker close to the delivery address you specified when ordering.
If you have chosen delivery to a pickup point, you can choose the pickup point closest to you when the delivery is in your area (an SMS will be sent to you from the delivery company as soon as the order is close).
Another SMS will be sent once the order arrives at your chosen pickup point.
4. How long does it take for the order to arrive?
Processing time up to 72 business hours. Then express delivery 9–20 business days (usually arrives sooner).
5. How do you track the package?
After shipping, you will receive an email with a tracking number and updates on all shipping processes.
6. Is it possible to change the pickup point after selecting it?
You will receive an SMS from the shipping company as soon as the products arrive, and there you can update or change the pickup point to the most convenient for you.